If your travel arrangements include a flight that we have arranges for you, leaving the UK, you are protected by ATOL. We are holders of an ATOL licence granted by the Civil Aviation Authority. These arrangements ensure that if we became insolvent you will be refunded any payments made for a holiday booked with us.

If you are overseas and the same circumstances were to arise, these arrangements will ensure that you are returned to the UK. For further conformation on this scheme you can visit the ATOL website. This address is www.atol.org.

Holiday Contract

At the time of booking your holiday, you must sign a Booking Form in order to accept these booking conditions. Your contract is made on the terms of these Booking Conditions and is subject to English Law and the exclusive jurisdiction of the Courts of England and Wales. We will send you an Invoice to confirm your booking. A binding contract between us will come into force once we despatch our confirming invoice or, in the case of telephone bookings where the payment is authorised over the phone, we will verbally confirm your arrangements.

We guarantee to hold telephone bookings made without an approved credit card for 4 working days to allow time for your payment to arrive in the post. You will then be sent confirmation of your booking, which you must check along with all other documentation and advise us urgently, if anything appears incorrect. We regret we can not accept liability if we are not notified of any inaccuracy on the confirmation invoice or any other document, within 10 days of us sending it out to you. All holidays are subject to availability.

Bookings & Payments

We advise that you read all the booking conditions thoroughly and make sure you understand every point. We also recommend that you contact our reservations representative to check the most up-to-date information about the holiday you have selected and to go through any points you are unclear on.

You pay a deposit of 25% of the total holiday price plus any applicable insurance premium at the time of booking, and this is non refundable (unless claimed through your insurance). Flight costs (if included in itinery) are payable in full at the time of booking. Our acceptance of your deposit or payment, forms a contract between Algarve Holidays and the party leader acting on behalf of all passengers in the party. You will have to pay the balance of the holiday no less than 6 weeks before departure (as stated on confirmation invoice). Please note that we have the right to cancel any booking of which payment of the remaining balance is overdue and cancellation charges will be made as stated in section 4.

If you have any special requirements or any medical conditions, please make us aware of this before you book. We will ask the relevant supplier to make arrangements for your special request and depending on any medical condition which may affect your ability to take part in any holiday, you must tell us before you book or when the condition arises if this is after you have booked. We may ask for further medical information and depending on this information supplied, we have the right to either not accept your booking or to cancel your holiday with no charges applicable.

Amendments

Once we have accepted a booking from yourself, any changes to that booking must be confirmed in writing by the party leader and certain charges may be applicable. If you change any details of your booking (e.g: alter depature date, transfer to a different accommodation, name changes, etc) we will do our best to help. An Amendment fee of 20 will be charged per person for each detail of the booking changed. However, if it is within 10 weeks of departure, cancellation charges will apply (see section 4). When a change to a booking alters the number of adults travelling, this may affect the cost of the holiday and where applicable, a new invoice will be issued.

Cancellations

If you decide to cancel your holiday, once it has been confirmed the part leader must confirm this is writing. The date of cancellation is noted as the date we receive written confirmation. All cancellations incur a charge payable by you to compensate us for our estimated losses and expenses, see table below:

Period before departure date within which written instructions are received by us	Amount of cancellation charge incurred shown as % of total holiday price excluding insurance premiem
More than 70 Days	Loss of Deposit
57-70 Days	25%
43-56 Days	40%
29-42 Days	80%
0-28 Days	100%

Please note that if flights are included in the original booking ,then these will have been charges and paid in full. Flight costs are non refundable in all cases.

We reserve the right in any circumstances to cancel your holiday and we reserve the right to do so at our discretion. However, we will only cancel after the date the final balance becomes due where either you fail to make payment in full and on time or where we are forced to do so as a result of circumstances outside of our control.

Complaints

We do our very best to make sure your holiday is a success and hassle free. However, in the event that you feel you wish to complain about any aspect of your holiday, you must complain immediately to Algarve Holidays on 01483 286815 or via email admin@algarveholidaysltd.co.uk We will do everything possible to resolve any issues raised. If your complaint can not be resolved on the spot and you wish to take up the matter once you have returned from your holiday, you must write to us within 28 days of return, quoting your booking reference number and all relevant information. The matter will then be investigated on your behalf and an acknowledgement letter will be sent to you within 7 days of receiving complaint. We regret we cannot accept responsibility for any complaint or claim not notified to us within 28 days of return.

Your Accommodation

The Accommodation provided is only for the use of the passengers shown on the confirmation invoice issued by us. Subletting, sharing or assignment is prohibited.

Your Responsibility

Please can we bring to your attention all holiday information supplied when booking your holiday and ask you to make sure you have read the booking form carefully before signing. Any changes to descriptions will be notified to you in writing, either at the time of booking or as soon as possible afterwards.

Our Responsibility

We accept responsibility for ensuring that all component parts of your holiday that you book with us are supplied to you as described.

Insurance

We strongly recommend that you take out holiday insurance before you travel. This should cover you if you have to cancel your holiday or for any emergencies that may arise while you are away. Please remember that the protection that policies offer may vary. Insurance is not automatically included in the holiday costs. It can be arranged for you as a separate item on your booking if you request it.

Behaviour

We reserve the right to refuse to accept or retain any person as a client, if their conduct is disruptive and affective the enjoyment of other holiday makers. We shall be under no liability for any extra costs incurred by such person as a result of such behaviour. Any passenger who is denied boarding a plane shall be deemed to have given notice of cancellation of their booking and normal cancellation fees will apply.

The Regulations

Set various legal requirements for package holidays. We will accept any travel arrangement you book with us in the UK before your departure as being a package holiday. These conditions are designed to reflect the Regulations. The Regulations limit how much we can change or cancel your package holiday and set out certain consequences if we do change or cancel your package holiday. We also have to accept certain liability if something goes wrong with your package, we only cover the areas where the Regulations allow us to make decisions that we feel are appropriate.

Passports & Visas

In order to reach your chosen destination a 10-Year British Passport is required for travel. It is recommended that your passport is valid for at least 6 months beyond your planned return date. It is your responsibility to ensure that you have a valid passport and visa for your holiday. We cannot accept liability or consider refunds for clients who cannot travel because of incomplete or incorrect documentation.

Law

Your contract with us, and any matters arising from it, will be governed by English Law. Any dispute will be dealt with in the courts of any part of the UK in which you live.

Data Protection Policy

We will always endeavour to ensure that your personal data is secure, accurate and up to date. This information includes contact, registration and payment details and essential information to ensure your holiday is managed efficiently. You have a right to ask us at any time not to contact you by way of direct marketing. Algarve Holidays do not sell or rent any of your personal details to third parties.

Circumstances Outside if our Control

We do not have to pay compensation or accept any liability if your booking is affected by events outside of our control. Included in events outside our control are: war or threat of war, riots, terrorist activity, industrial disputes, natural or nuclear disasters, fier, bad weather, technical problems due to transport, airports being closed or full, schedules being cancelled or changed by service airlines or ant other similar event.